Refund policy
Effective Date: March 25th 2025
At Pure Reign Skin Care, we are committed to providing you with high-quality skin care products. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the process for requesting a refund, as well as our conditions for returns.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- You are not satisfied with the quality of the product or it did not meet your expectations.
- The product was defective, damaged, or incorrect upon delivery.
- You contact us within [30 Days] from the date of delivery.
Please note that opened or used products may not be eligible for a refund due to health and safety regulations. If you received a damaged or incorrect product, we may ask for pictures as evidence.
2. Non-Refundable Items
For health and safety reasons, the following products are non-refundable:
- Opened or used products.
- Products that have been altered, tampered with, or damaged due to misuse.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our Customer Service team at support@purereignskincare.com
- Provide your order number and a brief description of the issue.
- If applicable, include photos of the product showing damage or defect.
- Our team will review your request and guide you through the process of returning the item (if necessary).
4. Return Process
If your refund is approved, you may be asked to return the product to us. You will be responsible for the return shipping costs, except in the case of defective or incorrect items, where we will cover return shipping costs. We recommend using a trackable shipping service to ensure that the product is returned safely.
5. Refund Processing
Once we receive the returned product (if applicable), we will process your refund within 4-6 business days. Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately, and we will either send you a replacement or issue a full refund. Please provide the following details to expedite the process:
- Photos of the damaged or defective product.
- Your order number.
- A brief description of the issue.
7. Final Sale Items
Items marked as “Final Sale” are not eligible for returns or refunds, except in cases of defects or shipping errors.
8. Contact Us
If you have any questions or need assistance with a return or refund, please contact our Customer Service team at:
Pure Reign Skin Care
Email: support@purereignskincare.com